Featured patents

Computer-Implemented System and Method for Matching Agents With Callers in an Automated Call Center Environment Based on User Traits
US 08837687 B2, Sept. 16, 2014, Voice activation or recognition, Thomas Veatch et al. / Intellisist, Inc. (Seattle, US)
A system for matching agents with callers within a call center environment,…

Cross-Platform Presence
US 08817963 B2, Aug. 26, 2014, Detecting presence or absence of party or object, Curt T. Larson et al. / RingCentral, Inc. (San Mateo, US)
A method comprising:…

Determining Cost Effective Ways of Communicating
US 08750475 B1, June 10, 2014, Variable rate, Murali Ganapathy / Google Inc. (Mountain View, US)
A method comprising:…

Visual Physician Office Systems and Methods
US 08712031 B2, April 29, 2014, Call distribution to operator, David L. Wellons et al. / AT&T Intellectual Property I, L.P. (Atlanta, US)
A method, comprising:…

Fax Message Receipt and Forwarding And/Or Notification to Email
US 08687774 B1, April 1, 2014, Multimedia system, Taka Migimatsu / Stage Innovations, Inc. (Bellingham, US)
A method for receiving a fax message and sending an email message comprising:…

System and Method for Efficiently Managing Large Contact Centers
US 08699696 B1, April 15, 2014, Routing to available agent, Robert C. Steiner / Avaya Inc. (Basking Ridge, US)
A method for routing a work item to a resource comprising:…

Auto-Dial and Connection Into Conference Calls
US 08693660 B2, April 8, 2014, Conferencing, Gunjan Dhanesh Bhow / Plantronics, Inc. (Santa Cruz, US)
A method for dialing into a conference call comprising:…

System for Advertisement Selection, Placement and Delivery
US 08509403 B2, Aug. 13, 2013, Advertisement, Leo Chiu et al. / HTC Corporation (Taoyuan, Taoyuan County, TW)
A method comprising:…

Cloud Computing Call Centers
US 08477926 B2, July 2, 2013, Alternate routing, Nicole J. Hushka et al. / Bolder Thinking Communications, Inc. (Columbus, US)
A method for peer-to-peer telephony, the method comprising:…

Method and Apparatus for Distributing Alerts
US 08451985 B2, May 28, 2013, Responsive to sensed nonsystem condition, Susan S. Steele et al. / AT&T Intellectual Property I, L.P. (Atlanta, US)
A device, comprising:…

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