Featured patents

Method and System for Verifying the Status of 911 Emergency Telephone Services
US 08811573 B2, Aug. 19, 2014, With automatic dialing or transmission of recorded audio message, Lorinda Cherry et al. / AT&T Intellectual Property I, L.P. (Atlanta, US)
A method for a subscriber to test information used by a response center to supply…

Controlling Hold Queue Position Adjustment
US 08873738 B2, Oct. 28, 2014, Call or agent queuing, Michael W. Brown et al. / International Business Machines Corporation (Armonk, US)
A method for call queue management of advancement tokens, comprising:…

System and Method for Monitoring a Voice in Real Time
US 08861708 B2, Oct. 14, 2014, Monitoring agent performance, SunilKumar Kopparapu et al. / Tata Consulutancy Services Limited IN
A system for real-time monitoring and analysis of a conversation of an agent…

Call Receiving Device, Call Receiving Method, and Call Receiving Program
US 08774377 B2, July 8, 2014, Advertisement, Yasushi Ueshima / Comsquare Co., Ltd. (Tokyo, JP)
A call receiving device comprising:…

System and Method for Jurisdictional Routing
US 08718258 B2, May 6, 2014, Call forwarding, Von K. McConnell et al. / Sprint Communication Company L.P. (Overland Park, US)
A method of call routing, the method comprising:…

Method for Dial Plan Parsing and a System Incorporating the Same
US 08654966 B2, Feb. 18, 2014, Modification by other than key input, Yair Elharrar / AudioCodes Ltd. (Lod, IL)
A dial plan parser comprising:…

Interactive Voice Response System and Method With Common Interface and Intelligent Agent Monitoring
US 08571200 B2, Oct. 29, 2013, Agent assignment, Matthew Jones et al. / The Plum Group, Inc. (New York, US)
A method for interactively processing calls in conjunction with an interactive…

Performance Monitoring in a Telephone Network
US 08494128 B2, July 23, 2013, Telephone Line or System Combined With Diverse Electrical System or Signalling, Virginia Moretti et al. / Telecom Italia S.p.A. (Milan, IT)
A method of monitoring performance of a telephone network, said telephone network…

Method and System for Optimizing Two-Stage Dialing
US 08477924 B2, July 2, 2013, Abbreviated dialing or direct call, Shivakumar Venkataraman / Motorola Mobility LLC (Libertyville, US)
A method for establishing a communication session between a caller device…

Interaction Between Echo Canceller and Packet Voice Processing
US 08472617 B2, June 25, 2013, Disable or inhibit function, Wilfrid LeBlanc / Broadcom Corporation (Irvine, US)
A method of processing communication signals in a communication system,…

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