Featured patents

Computer-Implemented System and Method for Providing Coaching to Agents in an Automated Call Center Environment Based on User Traits
US 08837706 B2, Sept. 16, 2014, Call distribution to operator, Gilad Odinak et al. / Intellisist, Inc. (Seattle, US)
A system for providing coaching to agents in a call center during a call…

Apparatus, System, and Method for Automated Call Initiation
US 08787546 B2, July 22, 2014, Detecting presence or absence of party or object, Rix Allan Ryskamp / Incontact, Inc. (Salt Lake City, US)
A method for communication analysis and handling, the method comprising:…

Media Optimization Using Transcription Analysis
US 08750476 B2, June 10, 2014, Discount charge rate or billing plan, Sean MacIsaac et al. / Felix Calls, LLC (New York, US)
A computer-implemented method for adjusting advertisement for a client…

Image Processing Apparatus, Method for Controlling the Same, and Storage Medium
US 08718247 B2, May 6, 2014, To produce visual-graphic copy, Yosui Naito / Canon Kabushiki Kaisha JP
An image processing apparatus comprising:…

Adaptive Analog Echo/Next Cancellation
US 08712034 B1, April 29, 2014, Using digital signal processing, Runsheng He et al. / Marvell International Ltd. (Hamilton, BM)
A system, comprising:…

Video and Digital Audio Transport
US 08619950 B1, Dec. 31, 2013, Having transmission of a digital message signal over a telephone line, George Feldstein et al. / Crestron Electronics Inc. (Rockleigh, US)
A video and digital audio transport system for transporting video signals…

Load-Balancing and System Sharing Techniques for Interactive Voice Response Systems
US 08611527 B1, Dec. 17, 2013, Call campaign, Bernard William Schaaf, III / Cellco Partnership (Basking Ridge, US)
A machine-implemented method for automated communication comprising:…

Method and Apparatus for Providing User Access via Multiple Partner Carriers for International Calls
US 08538005 B2, Sept. 17, 2013, Service provider selection, Hossein Eslambolchi et al. / AT&T Intellectual Property II, L.P. (Atlanta, US)
A method for providing a plurality of international partner carriers…

Electronic Device for Blocking Telephone Calls
US 08472599 B1, June 25, 2013, Blocking caller ID transmission, Leebert White
A telephone caller identification and blocking apparatus comprising:…

Prepaying Usage Time for Another Communication Device
US 08472598 B2, June 25, 2013, Pre-paid calling account or card, Von A. Mock et al. / Motorola Mobility LLC (Libertyville, US)
A method of prepaying for usage time for a communication device comprising:…

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