Featured patents

Automated Attendant for a Private Telephone System
US 08817960 B2, Aug. 26, 2014, Authentication or authorization, Susan R. W. Hodges et al. / Nvideon, Inc. (Atlanta, US)
A method for processing an incoming telephone call, comprising:…

Central Services Hub for a Telecommunications Network
US 08761369 B2, June 24, 2014, With interexchange network routing, Michael Jared Officer et al. / Level 3 Communications, LLC (Broomfield, US)
A method for transmitting a long distance communication, the method comprising:…

Voicemail System and Method for Providing Voicemail to Text Message Conversion
US 08750466 B2, June 10, 2014, Presentation format conversion, Carl Peter Zetterberg / AT&T Mobility II LLC (Atlanta, US)
A method comprising:…

Voice Authentication System and Method Using a Removable Voice ID Card
US 08630391 B2, Jan. 14, 2014, Voice verification, Guo Kang Fu et al. / International Business Machines Corporation (Armonk, US)
A voice authentication method using a removable voice ID card, comprising…

Communication Terminal Apparatus and Transmission History Control Method
US 08576999 B2, Nov. 5, 2013, Generalized statistics about telephone network usage, Taketomo Naruse / Canon Kabushiki Kaisha (Tokyo, JP)
A communication apparatus comprising:…

System and Method for Providing a Customized Dialtone
US 08537975 B2, Sept. 17, 2013, Audio Message Storage, Retrieval, or Synthesis, Koushik Chatterjee / CenturyLink Intellectual Property LLC (Denver, US)
A method for customizing communications for a communications device, said method…

Communications Device and Method for Selecting a Missed Call Reminder Alert
US 08520814 B2, Aug. 27, 2013, Having user information display, Xiao-Lei Shi et al. / Motorola Mobility LLC (Libertyville, US)
A method for selecting a missed call alert, the method being performed by…

Unified Command and Control of a Multiplicity of Heterogeneous Systems Supporting Call Center Functionality
US 08503660 B2, Aug. 6, 2013, Call distribution to operator, James Barnett et al. / Aspect Software, Inc. (Chelmsford, US)
A method of operating a plurality of dissimilar call centers that have different…

Systems and Methods for Analyzing Contact Center Interactions
US 08467518 B2, June 18, 2013, Monitoring agent performance, Christopher D. Blair / Verint Americas, Inc. (Alpharetta, US)
A method for analyzing contact center interactions comprising:…

Methods and Systems for Telephony Call-Back Processing
US 08457293 B1, June 4, 2013, Reserved call, Robert Smith et al. / Callwave Communications, LLC (Santa Barbara, US)
A method of processing a call, the method comprising:…

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